Return and Refund Policies

Order Cancellation All orders can be canceled until they are shipped. If your order has been paid for and you need to modify or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has begun, it can no longer be canceled.

Refunds Your satisfaction is our number one priority. Therefore, you can request a refund or reshipment for ordered products if:

• You do not receive them within the guaranteed time (30 days excluding 2-5 days processing time)
• You receive the wrong item
• You do not want the product you received (you must return the item at your expense and the item must be unused)

We do not issue refunds if:

• Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address)
• Your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 15 days of delivery. You can do this by sending a message on the Contact Us page. If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days of approval.

Exchanges If for any reason you wish to exchange your product, perhaps for a different size in clothing, you must first contact us and we will guide you through the steps. Please do not return your purchase to us unless we authorize you to do so.