Frequently Asked Questions – FAQ

How to Search for Products? Search for products by entering the product name or keyword into the search bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you are interested in, simply click on the product name or product image for more details.

How are Shipping Costs Calculated? Shipping costs are calculated based on the shipping method (air, sea, or land) and the weight/volume of the product. Different shipping companies have different rates, so it is best to check and compare which is the most convenient and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection? Buyer protection is a set of guarantees that allows buyers to shop with confidence on our website. You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described.
• The item you received and was assured to be genuine was counterfeit.